SUN FINANCE is a Riga-based fintech company providing financial services across four continents. Founded in 2017, we’ve grown beyond the startup phase—but we’ve kept its energy and innovation, now strengthened by stability and a great work environment.

Our success-driven team thrives on collaboration, ambition, and shared growth. And we’re not slowing down. Join us and be part of what’s next!

JOB MISSION

As part of our IT support team, you will be the first point of contact for colleagues with technical issues. Your mission will be to keep our daily work running smoothly by solving problems, maintaining systems, and helping users make the most of our IT tools. From troubleshooting software and hardware issues to guiding users through solutions, you’ll play a key role in ensuring everyone can work efficiently and without interruptions.

OUTCOMES

• Provide technical support and assistance to users on software, hardware, and IT systems
• Maintain workstations and the local network, resolving IT-related issues
• Install, configure, and maintain software and hardware
• Manage IT inventory and user access lists
• Advise users on IT solutions and system usage
• Perform local or remote troubleshooting through diagnostic techniques and appropriate questions
• Escalate unresolved issues to the next level of support
• Record incidents and solutions in systems, follow up on user status
• Suggest improvements to processes and IT infrastructure

REQUIREMENTS

• At least 2 years of experience in IT user support (preferred)
• Windows Server administration (installation, maintenance)
• Knowledge of Microsoft Active Directory and Microsoft Entra ID
• Exchange mailbox administration, Group Policies, and Domain Controllers
• Basic networking knowledge (VPN, TCP/IP, DNS, DHCP)
• Good command of Latvian and English (spoken and written)
• Ability to work independently, solve problems, and make decisions
• Strong attention to detail, analytical thinking, and communication skills
• Ability to learn independently

As advantage

• Experience with routers and switches
• IT certifications (Microsoft, Cisco, etc.)

BENEFITS

• Flexible working hours start as late as 10 am
• Health insurance
• Well-being activities, surprises, and birthday gifts (sporty challenges, mini competitions with prizes)
• Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses etc)
• Receive bonuses for long-term cooperation like extra holidays, etc.
• Free coffee & soft drinks to fuel those tough mornings
• Variety of snacks and soups at the kitchen
• Enjoy the private gym
• Learn and grow in a company of over 10 nationalities
• No suits! Unless it’s Carnival or Halloween
• Salary range 1600–2500 EUR gross depending on work experience and skills