SUN FINANCE is a Riga-based fintech company providing financial services across four continents. Founded in 2017, we’ve grown beyond the startup phase—but we’ve kept its energy and innovation, now strengthened by stability and a great work environment. Our success-driven team thrives on collaboration, ambition, and shared growth. And we’re not slowing down. Join us and be part of what’s next!

JOB MISSION

Quality Assurance and Operations Support Specialist (QA) is responsible daily local operations support and performance quality assessment of call center agents of who deal with our existing and potential customer. The specialist will monitor inbound and outbound calls to assess agents’ behaviour, technical accuracy, customer service performance, and compliance to company policies and procedures. QA will assist in clients’ application review, communication adjustments, call center quality processes and procedures development and implementation; as well as making recommendation for enhancements to training materials as needed to enhance the overall agents’ performance. 

OUTCOMES

• Performs call monitoring (customer service, debt collection, telesales) to ensure compliance with Company’s policies, makes summary reports on regular basis
• Coordinates and facilitates call calibration sessions and trainings for call center staff to develop their soft skills
• Reviews clients’ applications, verifies identity and provided data up to request
• Reviews communication content, its compliance and quality
• Provides feedback to call center team leaders and managers
• Prepares and analyzes internal and external quality reports for management staff review

REQUIREMENTS

• Fluent in both Sinhalese and English (due to work with Sinhalese speaking countries)
• Call Center Experience is an advantage, but not a must
• Perfect verbal, written and interpersonal communication skills
• Exceptional listening and analytical skills
• Proficient with Microsoft Office (intermediate Word, basic Excel)

BENEFITS

•  Health insurance
•  Well-being activities, surprises, and birthday gifts (sporty challenges, mini competitions with prizes)
•  Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses etc.)
•  Receive bonuses for long-term cooperation like extra holidays, etc.
•  Free coffee & soft drinks to fuel those tough mornings
•  Variety of snacks and soups at the kitchen
• Enjoy the private gym
• Learn and grow in a company of over 10 nationalities
• No suits! Unless it’s Carnival or Halloween
• Salary range 1400-1700 EUR gross depending on work experience, education, and skills