SUN FINANCE is a Riga-based fintech company providing financial services across four continents. Founded in 2017, we’ve grown beyond the startup phase—but we’ve kept its energy and innovation, now strengthened by stability and a great work environment. Our success-driven team thrives on collaboration, ambition, and shared growth. And we’re not slowing down. Join us and be part of what’s next!

JOB MISSION

Ensure effective operation and continuous improvement of Customer Service, Sales (Telemarketing), and Debt Collection functions and teams across European countries. The role combines daily operational support with ownership of cross-country projects that improve efficiency, customer experience, and business results.

OUTCOMES

• Lead, support and coordinate Customer Care, Sales (Telemarketing), and Debt Collection activities across European countries, with guidance and collaboration from the HUB COO
• Organize own work and support teams to ensure smooth daily operations in line with company values
• Take ownership of projects from start to finish, such as introducing new call evaluation forms, tools, automation, or AI-based calling solutions in specific markets
• Improve team efficiency and company performance through process optimization, automation, and data-driven decisions
• Monitor performance, analyze KPIs, prepare reports, and ensure high-quality execution of processes
• Handle and resolve complex customer or operational cases
• Collaborate closely with other departments to enhance customer experience and operational scalability

REQUIREMENTS

• Experience in Customer Service, Sales, or Debt Collection teams
• Experience coordinating or leading people, processes, or projects
• Strong organizational, analytical, and problem-solving skills
• Ability to work with KPIs, reports, and performance metrics
• Interest in process improvement, automation, and new technologies
• Willingness to learn new areas, take ownership, and continuously improve existing processes
• Strong communication skills and ability to work in an international, fast-paced environment
• Familiarity with CRM and call center systems is an advantage
• High level of responsibility, proactivity, and hands-on mindset
• Excellent Latvian and English skills required, as work involves communication with colleagues from different countries

BENEFITS

• Hybrid work arrangements allowing to combine work from home and office
• Flexible working hours start as late as 10 am
• Health insurance
• Well-being activities, surprises, and birthday gifts (sporty challenges, mini competitions with prizes)
• Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses etc.)
• Receive bonuses for long-term cooperation like extra holidays, etc.
• Free coffee & soft drinks to fuel those tough mornings
• Variety of snacks and soups at the kitchen
• Enjoy the private gym
• Learn and grow in a company of over 10 nationalities
• No suits! Unless it’s Carnival or Halloween
• Salary range 2000-2800 EUR gross depending on work experience, education, and skills